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Frequently Asked Questions

VorTech

VORTECHS

A. Troubleshootng

  1. My pump's driver is blinking, what do the different LED error codes indicate?
  2. My pump's driver is blinking red, what should I do?
  3. My pump sometimes stalls, how can I fix this problem?
  4. I'm noticing some blinking lights on my driver, what do they mean?
  5. The VorTech will not stay attached to my aquarium right out of the box. What is going on?
  6. Why are the dry and wet sides uncoupling?

B. General Operation

  1. How do I make a wave in my aquarium? How many pumps do I need to make a wave in my aquarium?
  2. There are still wires attached to my VorTech, what do you mean by wireless wave driver?
  3. Are the VorTech pumps upgradeable?
  4. Can I run my VorTech on a wave timer?
  5. What do Reef Crest and Lagoonal modes do?
  6. How do I find out my aquarium thickness?
  7. Where is my serial number sticker located?
  8. How much clearance is needed to place the VorTech on my tank?
  9. What are the wet side parts made of, will I need to worry about corrosion?
  10. What kinds of customizable waves can I create with my VorTech pump?

C. General Maintenance

  1. If I ever need replacement parts, where can I order them and how much do they cost?
  2. What is the best way to clean the VorTech propeller pump?
  3. How long does my VorTech warranty last?
  4. Can I use a magnet cleaner near or around my VorTech pump?

Radion XR30w

RADION
  1. How many Radion do I need for my tank?
  2. When in Night Mode, some of the LEDs on my Radion light appear to be brighter than others. What is causing this?
  3. When Clouds & Storms are enabled on my Radion light, how frequently will these events occur?

Battery Backup

BATTERY
  1. How long does the battery backup last?
  2. How many units of VorTech can one battary backup support?
  3. How long does my battery backup warranty last?

Coral Glue

Coral Glue
  1. How long can I store my coral glue?
  2. What is the best way to store it?
  3. Can I replace the bottle cap?

General Questions

GENERAL QUESTIONS
  1. Where can I find the serial number for my EcoTech Marine product?
  2. Where can I get service support for my EcoTech Marine product?